How to Contact Student Support

As an online university, we have no physical campus, but we do maintain a physical office in Charles Town, West Virginia. We staff the phones 7 days a week. All operating hours are Eastern Time. If you call outside our regular business hours and need to leave a voicemail, please include your student ID and a callback number. Below is our general contact information.

Student Support

877-755-2787
+1 703-330-5398 (international)
Mon - Thurs:  8 a.m. to 8 p.m. ET
Fri: 8 a.m. to 4:30 p.m. ET
Sat: 11 a.m. to 3 p.m. ET
Sun: Closed

Admissions & Prospective Students

855-929-5264
Mon - Thurs:  8 a.m. to 8 p.m. ET
Fri: 8 a.m. to 8 p.m. ET
Sat: 11 a.m. to 3 p.m. ET
Sun: Closed

General email: [email protected]

Live Chat
Mon - Thurs: 9 a.m. to 5 p.m. ET

Friday 9 a.m. to 4:30 pm.

Postal Addresses

Headquarters, Academic Offices, and Administrative Offices
111 West Congress Street
Charles Town, WV 25414

Note: Contacting your course professor is done via the classroom.

Military-Affiliated Students

We have a team of local support staff who regularly visit military installations throughout the country. These education coordinators have a deep understanding of your world and stand ready to discuss your academic and career goals. Find a military outreach representative near you.